Frequently Asked Questions
ACCESS DOHATRADERS QATAR:
How can access Doha traders in Qatar?
www.dohatraders.com can be accessed directly from the internet through your mobile device or desktop. Our goal is to make it easier on our customers to access the platform online from anywhere and at anytime.
PAYMENTS:
Which credit cards are accepted for payment?
Doha Traders accepts all major credit and debit cards that are supported by VISA, Mastercard, or AMEX.
What Payment Methods Are Accepted?
To bring you the most convenient online shopping experience, we offer you these payment methods:
Credit/ Debit Card (Mastercard, Visa and AMEX), PayPal, and Cash on Delivery (COD).
Credit/ Debit Card (Mastercard, Visa and AMEX), PayPal, and Cash on Delivery (COD).
Can I use a credit card which is not under my name to place an order?
Yes, you can use any acceptable cards as long as the card owner authorized you to use his/her card.
How will I know if my card payment is successful?
Doha Traders will send an invoice via email. Also, you can check with your bank if the amount has been deducted, most likely the payment did go through.
Why was I charged the wrong amount for my order?
If your order was indeed charged with the wrong amount, please contact our Customer Support:
Number: +974 5553 9191
Email: info@dohatraders.com
Number: +974 5553 9191
Email: info@dohatraders.com
How do I use my coupon code?
There are two ways to input the coupon code:
After clicking “add to cart” there will be an option to enter you coupon code.
On the checkout page, before you click “place order” there is an option above it to put your coupon code.
After clicking “add to cart” there will be an option to enter you coupon code.
On the checkout page, before you click “place order” there is an option above it to put your coupon code.
Order & Retunrs
How can I track my order?
You can track your order by logging in to your account and click “Track My Order” on the upper left side of the screen
How Can I Cancel Or Change My Order?
We currently do not have an option to cancel or change the order once it has been completed. However, you can contact our support team to assist you.
How do I return my item?
Please note that return policy differs from each merchant.
NOTE: Return request will be reviewed and should be subject by terms & conditions.
Before returning, please make sure the product is:
- Unused condition
- Complete with free gifts, accessories, and in the original packaging
- Sealed condition - Except when item cannot be identified while still contained in the original packaging
- Tags & Labels attached
NOTE: Return request will be reviewed and should be subject by terms & conditions.
Before returning, please make sure the product is:
- Unused condition
- Complete with free gifts, accessories, and in the original packaging
- Sealed condition - Except when item cannot be identified while still contained in the original packaging
- Tags & Labels attached
Is there a charge to return the item?
Yes, we charge 15 QAR for items collection if the customer decided to return the item for such personal reason.
SHIPPING OR DELIVERY
When will you deliver my order?
Doha Traders is committed to deliver your orders within 24 hours. Please note that we do not deliver during Fridays.
Where can I check my shipping / Delivery fee when placing an order?
During checkout process, you can check your shipping fee in the Order Summary box.
What are the shipping / Delivery fees and rates?
- For Cash on Delivery: 10 QAR
- For Card Payments: 10 QAR
- For PayPal: 10 QAR
NOTE: Free Delivery Above 100QR
- For Card Payments: 10 QAR
- For PayPal: 10 QAR
NOTE: Free Delivery Above 100QR
Can I receive a call before delivery?
Yes, our driver usually calls the customer to confirm availability before delivering the items.
What if I am not at home when the package arrives?
If in case you are not home when your package arrives, you can have someone collect your order on your behalf.